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Ascend outsource clinical documentation services provide hospitals, clinics and group practices with cost effective, technically advanced and flexible solutions. Our solutions effectively integrate and balance technology with client needs in delivering high performance services.
Ascend combines its advanced Smart and Portal WEB platforms to deliver high accuracy, quality, speed, compliance and completeness. These solutions meet and exceed physician satisfaction, HIM department needs and ensure timely revenue reimbursement for the facility.
Ascend has delivered cost savings up to 45% against in-house operation or other national service providers. These savings are further enhanced with Ascend services that eliminate a need for capital equipment investment, set-up and training cost, HIS integration and interface cost and technology upgrade cost for each of its clients. Simply purchase the services you need and there is no other hidden or ancillary cost.
Service Features
Ascend transcription outsource services offer general and specialized service features.
Service Coverage
Ascend provides 7 days a week, 24 hours per day service and support coverage to all our clients. Healthcare providers couple speed and quality of coverage with the improved and competitive patient care. Round-the-clock coverage ensures our client provide best patient care.
Turnaround Time [TAT]
Ascend meets each client’s individual turnaround time specifications and requirements. Ascend offers any report to be marked STAT by the client without additional cost. Ascend turn around time are managed effectively exceeding client requirements.
Quality
Ascend transcribed reports meet the highest AAMT quality standards. Ascend guarantees quality of its transcribed reports including ESL physicians. Ascend provides JCAHO compliant quality management reports to its clients.
Systems and Security
Ascend maintains and operates multiple fail-safe, redundant data centers around United States. This ensures uninterrupted, round-the-clock service coverage for our clients. Ascend secured national VPN [Virtual Private Network] maintains full HIPAA compliance and security. It includes advanced technology components such as DES encryption, access security based on digital signatures and an advanced scheme of user privilege assignment management.
Dictation
Ascend offers voice capture via various modes depending on client needs.
- 1-800 toll dictation from any touch tone telephone
- Re-record from client’s dictation systems including Dictaphone, Lanier, DVI, Fusion and WinScribe
- Digital hand-held recorders
- Others
Ascend dictations receipt are cataloged and available for client view and desktop audio replay via SmartVOICE WEB portal. Ascend retains and archives voice files for future access for the length of the client agreement.
Document Delivery
Ascend deploys up to three different WEB platforms for document availability to the client based on client needs. Each WEB platform provides complete document data base, secured authorized user access, document edit, print and eFAX capability.
All Ascend delivery platforms are available to Ascend clients at no charge.
eSmart® |
This WEB platform is tightly integrated with client’s on-site environment. The WEB platform permits delivery of the document, review of the document and automated upload to the client system such as McKesson HPF, Meditech, Keane, Softmed, Arrendale and others.
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SmartMD® |
This WEB platform is identical to eSmart except it operates at Ascend data center. In addition to secured WEB based database/data bank for the client, it provides quick access to documents by authorized HIM and physicians, review, edit, print and e-Signature.
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PortalMD® |
This WEB platform is the most advanced of the Ascend WEB platforms and it operates at Ascend data center. In addition to secured WEB based database/data bank for the client, it provides quick access to documents by authorized HIM and physicians, review, edit, print and e-Signature.
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In addition Ascend platforms offer integrated document upload to the client’s HIS systems such as Meditech, McKesson, IDX, Keane, Cerner and others. Ascend platforms manage unique interface requirements of the HIS and EMR systems.
Service Architecture
Service Deployment
Ascend service deployment entails several unique aspects. Ascend completely sets up its services in pre-production mode for client testing and operation. This phase permits Ascend’s clients to verify each element of the service work-flow prior to production.
Ascend does not charge for pre-production service set-up, testing and consulting with the client’s HIM and IS departments.
Cost
Ascend offers one of the most innovative cost/pricing structure for its outsource services.
- Low per line or VBC rate
- Rate does not escalate during the contract term
- Single rate for all report type with no additional charge for STAT
- No charge for training, testing and set-up
- No charge for equipment or interface
- No charge for consulting
- No client capital expenditure
- No charge for 24x7 support
This framework generates the following savings for a client.
- 25% or more rate savings against other national vendors
- 35% or more against in-house operation
- Zero capital investment for HIS interfaces
Contact
Please contact Ascend at info@ascendlimited.com and receive a no-obligation proposal.
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